# Meowtel's  Privacy Policy

##### Last update:  Oct 18th, 2024

Meowtel takes your privacy seriously, and this Privacy Policy ("Policy") sets out how we collect, use, and protect your data as well as your related legal rights. Please read it carefully. By using Meowtel's [website](https://meowtel.com/), mobile app, or Services, you confirm that you consent to the collection, use and sharing of your information as described in this Policy.

We also recommend that you read our Terms, which govern how we provide Services and incorporate this Policy. Any terms used in this Policy without definition have the meaning provided in the Terms.

Users with a disability can access this Policy in an alternative format by emailing [bellhop@meowtel.com](mailto:bellhop@meowtel.com) or calling us at [1-844-MEOWTEL](tel:+18446369835).

## I. WHAT THIS POLICY COVERS

This Policy describes how we collect and treat Personal Data when you access or use our Services. Personal Data is any information that identifies or relates to a specific person and may be referred to in applicable rules, laws or regulations as "personally identifiable information" or "Personal Information." This Policy does not extend to the practices of third parties that are not owned, managed or controlled by Meowtel.

## II. WHAT WE COLLECT

Types of Personal Data:

Meowtel may collect the following types of Personal Data from you when you use our Services or interact with our website:

1. **Contact information**, such as your name, email address, all or part of your postal address, and phone number;
2. **Payment and billing data** provided to us or our third-party service providers, such as bank information; credit card, bank or check numbers; credit card expiration date, billing address, and security code; and tax information as may be necessary for us or our third-party services providers to provide Services, including processing payment by clients and paying our Cat Sitters. To keep your financial data secure, we contract with a third-party provider to maintain and process your payment information;
3. **Identity information**, such as date of birth, government-issued identification number, and, for Cat Sitters, employment history and, where required by our policies and to the extent permitted by law, the results of any reference or background checks provided by our third-party agents;
4. **Commercial and user-specific data**, such as order history; profile; past participation in online promotions; communications through our website; information about your cat, like age and health background; photos or videos of you and your cat; and other information in order to personalize client services, such as an identification number unique to each user;
5. **Device information**, such as IP address, device ID, and the type of device or operating system used to access the website;
6. **Web analytics**, such as interactions between websites, the manner through which you accessed the website, non-identifiable request IDs, and related statistics;
7. **Tracking and registration**, such as hashed identifiers derived from email addresses for the purposes of cross-device tracking for targeted advertising;
8. **Location Data**, which may be general information inferred from your IP address or specific geolocation information; and
9. **Social Network Site ("SNS") information** if you register via a SNS (like Facebook, LinkedIn, or Google+), such as your name, profile information, gender, networks, user IDs, friends, location, birthdate, email address, photos, videos, people or posts you interact with or follow or who interact with and follow you, and pixel tracking information. SNS sites have their own privacy policies that govern how they use and disclose your Personal Data, and Meowtel has no control over third-party use or disclosure.

### Sources of Personal Data:

Meowtel may gather and combine Personal Data received from information that (i) you voluntarily provide to us, (ii) we collect automatically, and (iii) we receive from third parties.

A. **Information you provide:**
When you register for an account with Meowtel, you will be asked to provide Personal Data to complete your profile, process your requests, and personalize your services.

B. **Information we collect automatically:**
When you use Meowtel Services, some information is collected automatically through your mobile device or web browser, applications or software that you download or use, and which may transmit information, or Cookies and tracking technologies.

C. **Information from third parties:**
To the extent permitted by law, we may collect Personal Data from our affiliates, business partners, or other third parties, such as supplemental information for identity verification, fraud detection, safety, integration of our Services, and enhancement of our business through marketing products and services.

## III. HOW WE USE YOUR INFORMATION

We may use the Personal Data we collect from you to:

1. Personalize our website based on your preferences and location;
2. Process your requests and transactions;
3. Provide customer service;
4. Improve our website;
5. Send periodic emails regarding your bookings or requests;
6. Administer promotions or surveys;
7. Share with our business partners or service providers;
8. Carry out marketing activities;
9. Conduct research and analysis; or
10. Enforce our Terms.

## IV. HOW WE PROTECT YOUR INFORMATION

Your Personal Information is protected behind secured networks. All personal information you provide is encrypted via Secure Socket Layer (SSL) technology. Regular virus, malware, and vulnerability scans are run on our website.

## V. HOW WE STORE AND RETAIN YOUR INFORMATION

We store your Personal Data securely. We will keep your Personal Data until you delete your account, or as required by law. Periodically we will review our data retention practices.

## VI. HOW WE SHARE YOUR INFORMATION

We may share your Personal Data with the following third parties:

1. **Affiliates, Service Providers, and Business Partners:** For operational needs;
2. **Legal Regulation:** If required by law or regulation.

## VII. COOKIES, TRACKING, ADVERTISING, AND OPT-OUT INFORMATION

**What Are Cookies?** Cookies are small data files placed on your device. We use Cookies for various purposes, including operational needs and reporting.

**Types of Cookies:**
1. Essential Website Cookies
2. Performance and Functionality Cookies
3. Analytics and Customization Cookies
4. Advertising Cookies
5. Social Networking Cookies

**Opt Out:** You can choose to disable Cookies.

## VIII. CHILDREN'S ONLINE PRIVACY PROTECTION ACT NOTICE

Persons under the age of 18 are not allowed to access our website or Services.

## IX. CALIFORNIA CONSUMER PRIVACY ACT STATEMENT AND SPECIAL RIGHTS OF CALIFORNIA RESIDENTS

California residents have additional rights regarding their Personal Information under CCPA. Meowtel does not sell your Personal Information.

## X. CHANGES TO THIS POLICY

We periodically review and update this Policy.

## XI. HOW TO CONTACT US
If you have any questions or comments regarding this Policy, you can contact us via:

- **Email:** [bellhop@meowtel.com](mailto:bellhop@meowtel.com)
- **Phone:** [1-844-MEOWTEL](tel:+18446369835)
- **Address:** Meowtel Inc., 1111B S Governors Ave #3554, Dover, DE, 19904