# Meow! How Can We Help?

## Most Popular Questions

- [Tips for Client Notes](https://meowtel.com/help-faq/sitter/meet-and-greet?question=76#76 "Tips for Client Notes")
- [What are the steps to offering my cat sitting services on the Meowtel platform?](https://meowtel.com/help-faq/customer/account?question=182#182 "What are the steps to offering my cat sitting services on the Meowtel platform?")
- [How do I modify a confirmed reservation?](https://meowtel.com/help-faq/customer/booking-modifications?question=51#51 "How do I modify a confirmed reservation?")
- [How do I cancel my reservation?](https://meowtel.com/help-faq/customer/payments?question=128#128 "How do I cancel my reservation?")
- [What is your Cancellation Policy?](https://meowtel.com/help-faq/customer/booking-modifications?question=50#50 "What is your Cancellation Policy?")
- [Will I be charged by the number of cats?](https://meowtel.com/help-faq/customer/payments?question=31#31 "Will I be charged by the number of cats?")
- [What should I do if a client requests me to let their cat outside?](https://meowtel.com/help-faq/sitter/meet-and-greet?question=78#78 "What should I do if a client requests me to let their cat outside?")
- [Can I temporarily pause or deactivate my sitter listing?](https://meowtel.com/help-faq/sitter/account?question=124#124 "Can I temporarily pause or deactivate my sitter listing?")
- [How do I maintain my sitter listing as active?](https://meowtel.com/help-faq/sitter/account?question=58#58 "How do I maintain my sitter listing as active?")
- [How do I cancel a reservation on a client?](https://meowtel.com/help-faq/sitter/emergencies?question=102#102 "How do I cancel a reservation on a client?")
- [How can I improve my chances of getting bookings?](https://meowtel.com/help-faq/sitter/account?question=163#163 "How can I improve my chances of getting bookings?")

## Frequently Asked Questions

### What should I do if I lose a key or get locked out?
Here are some steps you might consider:
1. **Contact the client** to check if there is a spare key, alternate entry method, or a property manager with a backup key.
2. Please **contact Meowtel Support** by calling/texting 1-844-MEOWTEL or emailing bellhop@meowtel.com.
3. **If there are no spare keys or alternate entry options**, work with the client to call the nearest locksmith to get a new key made or get the lock replaced.
4. **If the issue is due to a faulty key or lock**, the client is typically responsible for resolving it. If the issue is due to a sitter losing or misplacing a key, the sitter is typically responsible for resolving it.
### What should I do if a cat becomes sick or injured?
**If a cat in your care becomes sick or injured, here are some recommended steps:**
1. For life-threatening symptoms, most sitters immediately take the cat to the vet listed on the client's Vet Release Form.
2. **If there is no Vet Release Form on file,** you may contact the client right away for guidance on where to take the cat.
3. **Update the client about any behavior changes or symptoms** and notify Meowtel.
4. **Compensation for Vet Visits**: Most sitters track the time spent on emergency vet visits so they can request compensation from the client.

### What services can be found on Meowtel?
Sitters on Meowtel may offer two types of _in-home_ services:
1. **Drop-in Visits:** Your sitter can visit your home once, twice, or up to three times per day. 
2. **Overnight Stays:** Your sitter can stay overnight in your home for at least 12 hours.

#### **The following services are not found on Meowtel**:
1. Cat boarding or kenneling.
2. Cat grooming.
3. House sitting (long-term or 24/7).
4. Dog walking.

### When will my sitter accept my reservation request?
Most sitters respond within minutes, but all sitters on Meowtel are independent service providers. Every sitter has 24 hours to either accept or decline a reservation request once it is received.

### Why do I need to send in a reservation request to have a Meet & Greet?
Many sitters happily offer a free Meet & Greet to cat parents upon receiving your reservation request on Meowtel. Submitting a reservation request first helps with the following:
1. **Sitter Safety**: Sitters want to know who they are meeting.
2. **Intent**: Submitting a reservation request helps sitters confirm that cat parents are serious about booking services.
3. **[Meowtel Promise](https://meowtel.com/help-faq/customer/book-cat-sitter?question=125#125)**: If the reservation is eligible and you're not satisfied after the Meet & Greet, please call 1-844-636-9835 so we can help you re-book with a different sitter or issue a refund.